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1563 Regan Avenue, Coquitlam, BC, V3J 3B7| Phone: 604.939.1151| Contact Us
Parkland Elementary School
School District No. 43 (Coquitlam)
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Parkland Community Message - Delayed Email Delivery

September 10, 2020

Hi Parkland Families,

 

There have been some issues with some of our families receiving emails – in particular, Hotmail accounts have been slow to receive messages

 

The Provincial MyEd Team, who oversees the provincial network, is aware of the issues in sending email messages to Hotmail addresses from MyEd where there are extremely long delays (days) before the message is delivered or not delivered at all.

 

The Provincial MyEd support team has raised the issue with Microsoft and Hotmail directly but don't have an ETA for a resolution yet.

 

The issue is a Hotmail issue and as such outside of (the district's) or the provincial teams control.

 

The only workarounds we can suggest at this time is to ask parents to provide a different email address other than a Hotmail address."

 

What can I do if I have an affected email account?

  1. Contact the office with a different email address
  2. Let your child's teacher know next week so they are aware of the issue (staff is aware there may be issues with Hotmail accounts) If you do not hear who your child's teacher is this weekend, it may be because of this issue; please contact the office Monday morning or check with staff outside the building Monday morning

     

    I'm posting the school information on the website PARKLAND WEBSITE under “Documents", so please check there if you feel you've missed any messages.

     

Chris​


Parkland Elementary School

1563 Regan Avenue, Coquitlam BC
V3J 3B7
604.939.1151 604.937.8030 parkland@sd43.bc.ca
8:30 am - 3:30 pm
Our school strives to keep our community informed. However, during urgent events, visit www.sd43.bc.ca to ensure you receive the most accurate and up-to-date information.